Effective Date: 01st Jul'2025
Thank you for shopping at cellnox.co.in. We strive to provide you with the best possible shopping experience. This Payment and Refund Policy outlines our payment methods, payment security, and our refund and return procedures. Please read this policy carefully before making a purchase.
At cellnox.co.in, we offer the following payment methods for your convenience:
Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
Digital Wallets: You can make payments using popular digital wallets like PayPal, Apple Pay, Google Pay, and others.
Net Banking: We offer secure online banking options for your payments.
Cash on Delivery (COD): We provide a cash-on-delivery option for eligible orders.
Please note that available payment methods may vary by location and the type of products or services you purchase.
We take the security of your payment information seriously. Cellnox.co.in uses industry-standard encryption technologies and secure payment gateways to protect your personal and financial information. Your payment details are transmitted securely, and we do not store sensitive payment information on our servers.
We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, we offer a hassle-free refund and return policy under the following conditions:
If you receive a defective or damaged product, please contact our Customer Support team within 3 days from the date of delivery. We will arrange for a replacement or issue a full refund, including any shipping fees.
If the product you receive is significantly different from the product description on our website, you may request a return or exchange within 3 days from the date of delivery. We will process your request promptly.
If you change your mind or are unsatisfied with your purchase, you may return the product within 3 days from the date of delivery. In this case, return shipping costs may be the responsibility of the customer. A restocking fee may also apply in some cases.
To initiate a refund or return request, please follow these steps:
Log in to your cellnox.co.in account.
Go to the "Order History" section.
Select the order containing the item(s) you wish to return or refund.
Follow the instructions provided to request a return or refund.
Once your refund request is approved:
We will process the refund within 5–7 business days.
The refund will be credited to your original payment method within 7–10 business days, depending on your payment provider’s processing speed.
If your order is approved for an exchange or replacement:
The exchanged or replaced product will be delivered within 7–10 business days from the date of approval.
We will make every effort to deliver your order promptly and accurately. Shipping times and methods may vary depending on your location and the products you order.
Orders will be shipped within 2–4 business days of order confirmation.
Estimated delivery timeframe is 5–8 business days after shipping, depending on your location.
If you have any questions or need assistance with payment, refunds, or shipping, please contact our Customer Support team:
